Position Summary

The Guest Experience Assistant is the welcoming face of the Office of Admission for all visitors and guests. Working as a member of a two-person team, the Guest Experience Assistant delivers the first impression of the Kalamazoo College community. You will jointly craft, implement and model high quality, hospitality-focused experiences for prospective students, parents and guests of the College.

This hourly, full-time position is benefits-eligible on the first day of employment. Kalamazoo College offers competitive wages and a comprehensive benefits package in an environment of support and excellence.

Work Environment and Context

• Work schedule varies and may include working on weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Responsibilities

Essential Job Functions as a member of a two-person team:

• Partner to oversee the Visit Experience Plan, which provides a unique, fun and effective strategy for ownership of physical spaces that affect guests.
• Co-coordinate, manage and oversee all group visits and admission program events at the College.
• Work closely and collaboratively as a team with the Guest Experience Coordinator to oversee reception for the Office of Admission, including oversight of student workers and management of incoming phone calls, messages and email communications.
• Be an Office of Admission’s liaison with coaches, faculty, and Kalamazoo community members.
• Support the guest experience and satisfaction throughout the entire visit experience, including first contact and interactions with other campus units.
• Collect and evaluate feedback and other data on the visit experience. Implement changes and enhancements as needed.
• Be responsible for maintaining current initiatives and for new visit experience initiatives.
• Perform other duties as requested.

Qualifications

The successful candidate will demonstrate many of the following skills, abilities, and characteristics:

• Be incredibly friendly and guest centric.
• 2-3 years of related experience, preferably in the hospitality or service industry.
• The skills to consistently deliver exceptional guest service and experiences.
• The ability to ensure that College policies and brand standards are consistently applied.
• Meticulous data management and tracking capabilities.
• Exemplary communication and problem-solving skills.
• The ability to maintain positive relationships with all constituencies.
• Have strong computer skills, comfort working in a database, and willingness to learn new systems.
• Have an appreciation and understanding of the value and cost of a K education.
• Ability to coordinate multiple projects simultaneously with accuracy, attention to detail and professionalism.

Application Instructions

Applicants are asked to upload a resume and cover letter, in PDF format. A list of references will be requested of semi-finalist candidates. Questions may be directed to Teresa Fiocchi (Teresa.Fiocchi@kzoo.edu). Completed applications received by July 3, 2025, will receive full consideration, with later applications reviewed as needed until the positions are filled.

We encourage applications from individuals who will help us create a more inclusive Kalamazoo by: (A) further diversifying the staff; and/or (B) demonstrating experience serving diverse populations; and (C) showing interest in addressing the needs of a diverse student, faculty, staff and community particularly related to antiracism.

Benefits

About Kalamazoo College

Kalamazoo College is a highly selective nationally regarded liberal arts college, offering an integrated undergraduate experience that weaves a traditional liberal arts curriculum into educational experiences in both domestic and international settings with the majority of our graduates participating in study abroad. Kalamazoo College is committed to the liberal arts and sciences, experiential education, freedom of individual conscience and celebration of diversity and inclusion. It is one of the nation’s 100 oldest colleges and universities and a thought leader and innovator in higher education.

The campus of Kalamazoo College is located midway between Chicago and Detroit in Kalamazoo, Michigan, a metropolitan community of 261,000, which supports multiple college and university campuses along with numerous civic arts and cultural associations and sports teams. Thirty-five miles from Lake Michigan, the area offers many opportunities for outdoor recreation, a walkable downtown, outstanding restaurants, and plenty of family-friendly activities.

Kalamazoo College encourages candidates who will contribute to the cultural diversity of the College to apply and to identify themselves if they wish. An equal opportunity employer, Kalamazoo College is committed to equal rights, equal opportunities, and equal protection under the law. Please be invited to review our full EEO statement by visiting https://www.kzoo.edu/about/nondiscrimination-policy/. Kalamazoo College conducts criminal background reviews on all people who receive an offer of employment. Kalamazoo College is an E-Verify participating employer. Please select Notice and Rights for more information.