Position Summary

The Accounts Receivable Specialist is responsible for maintaining accurate records and financial transactions for the College’s accounts receivable. This includes providing quality customer service by performing a variety of student account/accounts receivables functions, including student billing and collections, receipting and ensuring students and families are assisted in all student accounts operations.

Reporting to the Director of Finance, this person will also collaborate with other departments to ensure all functions are performed in compliance with institutional, federal and state policies. Maintains quality in the activities of the Business Office as well as uphold the mission and values established by Kalamazoo College.  Strives for superior customer service and performance by consistently providing a product or service to leadership, faculty, and staff that is recognized as ultimately contributing to the student experience. 

Responsibilities

1. Student Accounts: Provides full Accounts Receivable processing cycle for students and other institutional accounts.
   • Processes billing and actively manages changes to student accounts. Coordinate required information including academic plan, housing, financial aid, late charges and miscellaneous fees.  Generates student refunds for approval.
   • Manages collection process, including payment plans, meeting with students and parents, sending reminder bills, writing letters and/or emails, etc.  Select and evaluate effectiveness of collection agencies.  Assign defaulted loans to the Federal government as appropriate.
   • Reconcile monthly billing service provider reports to Perkins loan accounts on the College’s General Ledger.  Serve as liaison with outside billing service (ECSI) and collection agencies. Follow procedures in compliance with Department of Education regulations governing promissory notes, disbursement and repayment of Perkins Loans including deferment and cancellation provisions. 
   • Post student loan disbursement of Federal Direct Loans to student accounts and follow procedures in compliance with Federal regulations regarding disbursements and refunds.
2. Cash Handling/Receipting: Receipts, deposits and reconciles all incoming funds for the College.
3. Assist Business Office Team Members with projects as assigned.
4. Provide assistance to walk-in customers.
5. Assist with external audit schedules and data requests.
6. Maintains the highest level of confidentiality with all information obtained.
7. Maintains quality in all tasks assigned.
8. Completes all tasks accurately within specified deadlines.
9. Assist with process improvement, internal control, and risk mitigation for the College
10. Demonstrates knowledge of and supports K College mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, customer service standards, and the code of ethical behavior.
11. Other duties as assigned.

Qualifications

The successful candidate will have an associate’s degree in business/accounting or a related field, and will also demonstrate many of the following skills, abilities, and characteristics:

• Four years of experience in accounts receivable, financial services, or general accounting is required. Higher Education experience preferred.
• Knowledge of student financial aid programs preferred.
• Understanding and knowledge of generally accepted accounting principles, effective communication techniques both written and verbal, stress management and skills for dealing with complex issues.
• Knowledgeable and strong in oral and written communication.
• Demonstrated ability to identify and resolve problems in an effective and timely manner.
• Ability to articulate and demonstrate commitment to the philosophy, values, mission and vision of the organization.
• Ability to interact with co-workers, staff, administration, students, faculty, and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
• Open, honest, and tactful communication skills.
• Ability to work as a team member in all activities.
• Positive, cooperative and motivated attitude.
• Proficiency using modern office, computer and telephone equipment.
• Advanced proficiency with excel.
• Ability to access, create, send and retrieve data from all systems.
• Ability to adapt and maintain focus in fast paced office environment.
• Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
• Ability to effectively problem solve.
• Ability to comprehend basic statistics and financial documents.

Application Instructions

Applicants are asked to upload a resume and cover letter. A list of references will be requested of semi-finalist candidates. Completed applications received by January 23, 2026, will receive full consideration, with later applications reviewed as needed until the positions are filled. The successful candidate will be start at a mutually agreeable time.

Benefits

About Kalamazoo College

Kalamazoo College is a highly selective nationally regarded liberal arts college, offering an integrated undergraduate experience that weaves a traditional liberal arts curriculum into educational experiences in both domestic and international settings with the majority of our graduates participating in study abroad. Kalamazoo College is committed to the liberal arts and sciences, experiential education, freedom of individual conscience and celebration of diversity and inclusion. It is one of the nation’s 100 oldest colleges and universities and a thought leader and innovator in higher education.

The campus of Kalamazoo College is located midway between Chicago and Detroit in Kalamazoo, Michigan, a metropolitan community of 261,000, which supports multiple college and university campuses along with numerous civic arts and cultural associations and sports teams. Thirty-five miles from Lake Michigan, the area offers many opportunities for outdoor recreation, a walkable downtown, outstanding restaurants, and plenty of family-friendly activities.

Kalamazoo College encourages candidates who will contribute to the cultural diversity of the College to apply and to identify themselves if they wish. An equal opportunity employer, Kalamazoo College is committed to equal rights, equal opportunities, and equal protection under the law. Please be invited to review our full EEO statement by visiting https://www.kzoo.edu/about/nondiscrimination-policy/. Kalamazoo College conducts criminal background reviews on all people who receive an offer of employment. Kalamazoo College is an E-Verify participating employer. Please select Notice and Rights for more information.